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Frequently Asked Questions

What are your business hours?

Customer service is available from 9:00AM to 5:00PM PST Monday through Friday.

How do I set up a wholesale account?

Setting up an account with us is easy!

You only have to operate a retail or wholesale business. In most regions you also need a tax number. If you are still in the founding or planning phase, just give us a call, and we can let you know what will be needed to set up an account.

How do I view wholesale pricing?

Item pricing and shipping costs will be available once a quote request is sent in via our online Quote Request Form. Due to many unforeseen circumstances in the trade(currency exchange) all prices are subject to change with out notice.

How current is your inventory?

All inventory is verified and inspected before purchase order is placed.

Do you have minimum purchase requirements?

Yes, all opening accounts are subjected to a $500 minimum.

Do you have minimums for re-orders?

No minimums – this is relative to shipping/freight.

For Example:
1 item = $1 + $10 shipping = 1000% Freight
100 items = $100 + $10 shipping = 10% Freight

What if you are out of stock on an item I order?

Once the quotation is made, all items will be verified and inspected. We will provide a status update or ETA on all out of stock items.

Will you break a case?

Due to packaging we do not break cases.

Will RP Designs do custom orders?

Yes, we do them all the time. We can do custom colors and finishes. Please contact us or your sales representative for more information.

Who is my Sales Rep?

Your sales rep depends on your location. For your rep’s contact information, please either call Customer Service at 1-510-868-2881 or send an email to sales@rpdesignsinc.com.

How do I pay for my orders?

You can apply for credit terms or pay by credit card. RP Designs accepts Visa, MC, and American Express.

Can we apply for credit?

You can apply for credit by downloading our credit application here, then email or fax the form to Customer Service.

Please be advised that credit applications can take up to a week to be approved depending on how quickly your credit references respond. C.O.D. orders are accepted, but additional UPS fees apply. C.O.D. orders also require a cashier’s check or money order.

Please note, that if on net terms and payments are delinquent, any current orders will not be released until payment arrangements have been made with accounting and could be subject to a monthly charge.

Where do you ship from?

We ship out of Hayward, CA (ZIP-94544) via UPS/FEDEX/Freight.

When will my order ship?

We will process your order and contact you. RP Designs does not process or ship orders on weekends or holidays.

How can I get a catalog?

Please contact customer service at sales@rpdesignsinc.com or contact your local sales representative.

What is your return policy?

All returns are subject to inspection before any credit is issued. Pictures must be taken before any item can be processed for return. For further details review our terms and conditions or contact customer service.